Return Policy
This Return & Refund Policy applies to purchases made from Forever Wedding Ornaments through our website, individual order forms, email communication, invoices, or any personalized sales order issued by us.
Forever Wedding Ornaments creates handmade glass ornaments and related wedding gift items. Many of our items are handmade, made-to-order, personalized, or customized for a specific wedding, event, couple, guest list, date, design, packaging choice, or message. Because of this, our return and refund rules depend on the type of item ordered.
1. Custom, Personalized, and Made-to-Order Items
Custom, personalized, and made-to-order items are not eligible for return, exchange, or refund except where required by applicable law or where the item materially fails to conform to the written order confirmed by us.This includes, but is not limited to, items made with:
names, initials, dates, locations, or wedding details;custom colors, styles, or design selections;personalized cards, notes, tags, ribbons, packaging, or messages;order quantities made specifically for a wedding or event;any design, artwork, approval, reference material, or personalization supplied or approved by the customer.
Once an order has been accepted by us and the initial deposit has been received in cleared funds, production planning, design setup, materials sourcing, scheduling, personalization preparation, and other non-recoverable work may begin.
2. Handmade Variations
Our ornaments are handmade and may include minor natural variations in color, brushwork, shape, ornament placement, floral material, ribbon, packaging, or other handcrafted details.Minor handmade variations are part of the character of the item and are not considered defects, provided that the item does not materially differ from the written order.
3. Customer-Provided Information
The customer is responsible for checking the accuracy of all names, dates, spellings, quantities, addresses, personalization details, wording, photos, reference materials, and other information provided to us.We are not responsible for errors that match customer-approved proofs, mockups, reference materials, personalization details, or written instructions supplied by the customer.
4. Proofs, Mockups, and Final Photo Approval
Where applicable, we may provide proofs, mockups, photos, or approval requests before or during production.The customer is responsible for reviewing these carefully and responding promptly. If the customer approves a proof, mockup, design, wording, personalization detail, or final photo, the approved materials will be treated as accepted by the customer.Before shipping, we may provide photos of the finished items for final approval. Once the customer approves the final photos by email or other electronic means, the items are considered to conform to the artistic and personalization requirements of the order.
5. Cancellations
Before a binding order is formed, the customer may withdraw a proposed order without charge unless we have separately agreed to paid design, consultation, or preparation work.After a binding order is formed, cancellation requests must be made in writing. We are not required to accept cancellations after materials have been ordered, personalization has been prepared, packaging has been committed, or production has begun.If we accept a cancellation after a binding order has been formed, we may retain all or part of the deposit to the extent permitted by applicable law and to the extent it reasonably reflects non-recoverable costs, including order intake, planning, design setup, personalization preparation, materials sourcing, scheduling, and other work already performed.Any refund required by applicable law will be provided.
6. Changes to an Order
Requests to change an order must be made in writing.We are not required to accept changes after materials have been ordered, personalization has been prepared, packaging has been committed, or production has begun.If we accept a change, we may revise the price, timeline, shipping estimate, or other order details. Any accepted change must be confirmed in writing.
7. Non-Custom Items
For non-custom, non-personalized, and non-made-to-order items, returns may be accepted only if the item is unused, undamaged, in its original condition, and returned in its original packaging within [NUMBER] days after delivery.The customer must contact us before returning any item. Items returned without prior written authorization may not be accepted.Original shipping charges are non-refundable unless the return is due to our confirmed error or a covered defect.The customer is responsible for return shipping costs unless otherwise required by law or unless we confirm that the return is due to our error.
8. Damaged, Missing, or Incorrect Items
The customer should inspect the order promptly upon delivery.If an item arrives damaged in transit, is missing, or materially does not conform to the written order, the customer must notify us in writing within [5] business days after delivery.
The notice should include:
the order number;a description of the issue;clear photographs of the item, packaging, shipping box, and any visible damage;any relevant carrier information.
If we confirm a covered transit issue, shortage, or material nonconformity, we may, at our option and to the extent permitted by law, repair, replace, or refund the affected item or affected portion of the order.
9. Shipping, Customs, Duties, and Import Charges
Shipping charges, delivery charges, taxes, customs duties, import fees, brokerage fees, and similar charges are not refundable unless otherwise required by law or expressly agreed in writing.For international shipments, the customer is responsible for any import duties, customs clearance fees, brokerage fees, taxes, or similar charges assessed by the destination country unless these charges are expressly included in the total price stated in the order.We are not responsible for delays caused by customs authorities, carriers, incorrect addresses, refused deliveries, or the customer’s failure to pay applicable import charges.
10. Refund Method and Timing
Approved refunds will be issued to the original payment method where reasonably possible.Refund processing times may vary depending on the payment provider, bank, card issuer, or payment platform.If only part of an order is affected, any refund may be limited to the affected item or affected portion of the order.
11. No Refunds for Event Timing After Customer Delay
Estimated completion, shipping, or delivery dates depend on timely customer responses, approvals, personalization details, address confirmations, and payments.We are not responsible for delays caused by late customer responses, incomplete information, incorrect personalization details, delayed payments, incorrect shipping addresses, or delayed approvals.
12. Legal Rights
Nothing in this Return & Refund Policy limits any rights that cannot be waived under applicable law.Where applicable law gives the customer non-waivable cancellation, refund, warranty, consumer protection, or other statutory rights, those rights will apply.
13. Contact Us
Questions, cancellation requests, change requests, return requests, or refund requests should be sent to:
Luxorna Tomasz Lis doing business as: Forever Wedding Ornaments
Email: info@foreverweddingornaments.com
Website: foreverweddingornaments.com
Address: Czerminek 2H, 63-322 Gołuchów
NIP 6991465541
Poland / Europe
